This one-day programme provides participants with a deep understanding of the transformative role of Chatbots and Virtual Assistants in the banking sector.
Participants will engage in practical applications, gaining hands-on experience and theoretical knowledge in designing, building, and deploying conversational interfaces for enhanced customer engagement and service.
Programme Outline
Learning Objectives
By the end of the programme, participants will be able to:
Understand the significance of Chatbots and Virtual Assistants in banking
Explore diverse use cases for transforming banking services
Design conversational user interfaces that enhance user experience
Build and deploy effective Chatbots in a banking environment
Enhance customer services and engagement through virtual assistants
Address security and data privacy considerations associated with Chatbots
Participate in interactive demonstrations showcasing Chatbot functionalities
Programme Outline
Chatbots and Virtual Assistants Overview
Use Cases in Banking
Designing Conversational User Interfaces
Building and Deploying Chatbots
Enhancing Customer Services and Engagement
Security and Data Privacy Considerations
Interactive Demonstrations
Q&A and Discussion
METHODOLOGY
Interactive group discussions, lectures, exercises, case studies and sharing of real-world experiences
Participant profile
Senior managers, managers, and executives from banks & financial institutions
Trainer
Jeyshalini Tevosha
Data & AI Consultant at GradientX
Found a programme that you think would be suitable for your organisation?
Many of our courses can be customised and delivered in-house. We also provide consultancy services to create tailor-made training programmes that are specifically aligned with your organisation’s strategic learning requirements. Contact us today to learn more about how we can support your team’s development by completing the In-House Request Form here or Emailing Us here.
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Invest in a lifelong learning journey
As the industry’s preferred partner in learning and development, ABS offers customised and open enrolment training programmes that cover a comprehensive list of banking areas.
Jeyshalini Tevosha is a Data & AI Consultant at GradientX, where her expertise plays a pivotal role in strategically harnessing data and Artificial Intelligence to drive superior business outcomes. Currently pursuing her master’s in Applied Computing at UM, Jeyshalini is set to graduate in November, 2024. She holds a BSc in Artificial Intelligence from UTeM, Malaysia, awarded in 2022, complemented by a foundational education in Science from the Penang Matriculation College. She is also a HRD Corp Certified Trainer. Jeyshalini's previous roles include being a Software Development Engineer at Curlec by Razorpay and a Digital & Innovation Executive at Hong Leong Bank Berhad.
The Asian Banking School (ABS) is dedicated to developing talent and is the largest specialised provider of quality banking training programmes in the ASEAN region.
Note ON CURRENCY CONVERSION in IPAY88 Payment Gateway
Please take note that this amount will be reflected in Malaysian Ringgit (MYR) in the iPay88 Payment Gateway based on the daily foreign currency exchange rate.
Note for offline payment Method
Kindly download the Payment Form here for our banking details and if making company sponsored payments. You are required to upload this form to complete the registration process.
Kindly download the Payment Form here for our banking details and if making company sponsored payments. You are required to upload this form to complete the registration process.
