Stakeholder Management - Multi-Disciplines

This two-day programme will help participants to understand and apply stakeholder engagement strategies to help the organisation achieve better outcomes, whether it is in education, connection, engagement or profit.

Programme Outline

Learning Objectives

By the end of the programme, participants will be able to:

Identify and understand stakeholder needs
Clarify and manage expectations effectively
Achieve goals by enhancing trust and cooperation
Apply strategies to gain cooperation and support
Deal effectively with challenging behaviours

Programme Outline

DAY 1
Module 1: Stakeholder Management

Stakeholder Identification
Stakeholder Analysis
Stakeholder Communication
Module 2: Categorising Stakeholders

Key Stakeholders
Project Stakeholders
Module 3: The Importance of Building and Improving Relationships between Stakeholders

What improvement to aim for?
How to build relationships and bridge
Listening skills
Module 4: Building Trust and Relationship

Understanding emotions and how it affects our decisions
Developing social awareness
Predicting behaviour
Communicate with transactional analysis
DAY 2
Module 5: Stakeholder Communication

Communication strategies
Categorise them
Develop communication strategy
Develop a stakeholder value statement
Module 6: Stakeholder Analysis

Influencing vs Authoritative
Stakeholder support help
Classifying the level of support
Classifying level of stakeholder influence
Module 7: Communication Management Needs to be Addressed

What information needs to flow in and out
Who needs what information?
When is the information needed?
What is the format of the information
Who will be responsible for transmitting and providing the information

METHODOLOGY

Lectures, case studies, work sheet exercises and discussions and group presentation

Participant profile

Project managers, functional managers and executives who are involved directly or indirectly in managing stakeholders either in a supportive, managerial or operational capacity. Also, project team members who deal with vendors and customers on a regular basis in meeting project objectives.

Trainer

Azman Shah Dato' Aziz

Psychotherapist, international speaker, consultant, & coach

Zuraina Harun

Head of the Centre of Excellence, Safeguards G4S

Found a programme that you think would be suitable for your organisation?

Many of our courses can be customised and delivered in-house. We also provide consultancy services to create tailor-made training programmes that are specifically aligned with your organisation’s strategic learning requirements. Contact us today to learn more about how we can support your team’s development by completing the In-House Request Form here or Emailing Us here.

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Azman Shah Dato' Aziz

Psychotherapist, international speaker, consultant, & coach

Azman Shah is an experienced psychotherapist, international speaker, consultant, and coach who delivers and designs customised effective training programmes to accommodate the unique needs of organisations. He was a pioneer in advocating the concept of Emotional Intelligence at the workplace in Malaysia and Southeast Asia since 1995. Azman earned his B.S., M.A and M.S. in Counselling Psychology from West Virginia University, USA.

He has 13 years of valuable working experience in Washington DC in the United States, training, and consulting on human performance in many notable organisations such as the United States Department of Agriculture, US Department of Justice, the Internal Revenue Service, American Correction Association, Montgomery General Hospital, Sandy Springs Bank and the Department of Transportation. Among the local clients that he has served include Petronas, Malakoff, Pos Malaysia, Perodua, Tabung Haji, Northport, Safeguards, DRB HICOM, MRCB, FGV, and other GLC and banking clients.

He is also an Adjunct Professor at City University (Corporate Executive Development Unit). Extensive international training experience include Singapore, Indonesia, Vietnam, Philippines, Bangkok, Australia, Saudi Arabia, Kuwait, Bahrain, Dubai, USA, London and Sweden. Azman is the CEO of Performance Development Consultants (PDC) that has been established for 28 years. Aside from that, Azman is a consultant psychotherapist in the Mind Faculty premium Psychiatry and Psychology specialist centre.

Zuraina Harun

Head of the Centre of Excellence, Safeguards G4S

Zuraina was the Head of the Centre of Excellence for Safeguards G4S focusing on human capital learning and development, company-wide performance management, talent management and monitoring G4S HR Core Standard implementation. She was also the Head of Training for Bank Muamalat and has delivered training for institutes such as Institut Bank-Bank Malaysia (now Asian Institute of Chartered Bankers) and the Southeast Asian Central Bank Research and Training Centre (SEACEN).

She graduated with a Master of Science from North Carolina A&T State University, USA and attended Strategic HR Transformation and Organisation Development, Talent, Competency, and Succession Management workshops organized by Pennsylvania State University and trained under the Zenger-Miller Managerial Development Programme during her years with the Malaysian Resources Corporation Berhad.

Zuriana has successfully designed and facilitate programmes in the areas of personal leadership and development, change management, positive work culture, creativity and problem solving, sales, customer service, interpersonal communication, and team development. She was a Master Trainer for the Telecentre Manager Certification Programme, an initiative between Prime Minister’s Department and Open University Malaysia.